• Full exchange and return
  • Defects / Warranty
  • Postage and Packaging
  • Ownership
  • Delivery Time
  • Privacy Policy

Full Exchange and Return
The cancellation period is 14 days. It begins from the date the recipient receives the goods, and it is sufficient if the cancellation request is sent within this period. Please ensure that the goods are unused and in original condition. Goods that are tailored to customer specification are excluded from full exchange or return. You can request a receipt from your delivery office. Please keep this a safe place. In the case of parcel loss your return can be credited only on presentation of this receipt.

Defects / Warranty
Claims for damages and expenses are excluded except for personal injury, damage caused intentionally or by gross negligence of Lupussi Bio Baby Ltd and product liability. If you have any questions? Then you can contact our customer service. Phone: +43 / 311 931 190 or send an e-mail: shop@lupussi.com

Postage and Packaging
Your postage and handling costs is € 5.50 per order. Should there be multiple deliveries then we will only ask for this amount at the first delivery.

Until the full payment of the goods is received then Lupussi Bio Baby Ltd retains the full ownership of the products. In the case of late payment we will use the help of a collection agency to complete the payment and that you are responsible for any extra resulting costs.

Delivery Time
Please understand if in exceptional cases some items may experience longer delivery times due to supply shortages. This catalog is valid until the release of the next main catalog. Despite all the care in the creation of this catalog mistakes may occur. Please understand that we can not accept any liability for this.

Privacy Policy
We process personal data for contracts and maintenance of ongoing customer relationships. Your privacy is important to us. Your personal and order data will be handled with the uttermost confidentiality. A transfer of your data for advertising purposes we expressly deny. Please contact for further information, or if you have any other promotional mailings for Lupussi Customer Service, 8321 St. Magarethen / Raab, Goggitsch 36, Austria, Tel: 0043 3119 31190